Front Office RAN Dispatcher
Smart Villages Development and Management Company, 75M, Kerdasa, Egypt
Posted 10 months ago
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Job Details
• Alarm monitoring and 1st level troubleshooting for ER///, ZTE &Huawei (BSC/RNC/BTS/Node B) Radio Access Network (RAN)
• Performing first level troubleshooting with a KPI of solving faults received on the 2G & 3G Network
• Classifying and accordingly dispatching alarms to Field Maintenance team.
• Guide FM resources to be properly equipped in the field to resolve the case, technical support, and in-site assistance if required in major incidents.
• Classifying and accordingly escalating alarms to Back Office team via service manager tool.
• Perform Escalation and Notification to keep management and other business units informed during system outages.
• Create and update/manage trouble tickets for any detected problem.
• Responsible for sending out notification SMS’s for major outages and down sites
• Following up on FM and B.O teams on outages and down sites VIA TT system.
• Completely understanding 2G/3G/4G commands and how to use them via command handling tools
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Front Office RAN Dispatcher
10 months agoSmart Villages Development and Management Company, 75M, Kerdasa, Egypt